Campusalam

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Typically these situations are complex. The apparent issue may not be the source of the difficulty, and the most useful point of intervention may not appear to be tackling the source of the difficulty directly.

Start with an analysis of what actually is going on.


Who is involved?

People from outside the university? Are they members of a recognisable group?

Students? A specific sector from within the student body? Be specific. There may be factions and divisions within that group that are particularly relevant.

Members of staff?

Who is affected?

What is the activity?

Where, and when, or how often does it occur?

How does it occur – through what activities or means? Under what conditions?

How does it impact those affected?

Why does it occur?

Don’t forget to consider vital factors that are easily overlooked: are there personal unmet needs that make some individuals vulnerable? Is the situation meeting those needs somehow?

Separate impact from intent. The impact may not be what the instigator intended. Avoid attributing intentions and motives without evidence or justification.

Where are possible points of intervention in this situation?

Again, think widely. Can needs be met in a more constructive, supportive way? Is a lot of emotion being generated that could be addressed?

If you find it useful, you might do a SWOT analysis (Strengths, Weaknesses, Opportunities, Threats).