There are tensions between Muslim groups on campus - between Shi'a and Sunnis, or between Salafis and others (etc.)

You will need to do some research yourself into the origin of the tensions. Are they specific and situational, arising perhaps from some incident on campus? Or do they arise from specific religious divides? You might like to find out more about Muslim groups.

If there are specific issues and grievances to be resolved

Consider seeing each side separately to start with to map out the terrain of the issue.

If you intend to bring the parties together, keep emotions calm. The more feelings run high, the less people are to accept or even understand another point of view. Don't let the discussion go on without chairing it and controlling it yourself. Use your own skills to strip out any provocative phrases.

If there is general mistrust and ill-feeling

Consider an activity that might improve people's listening and speaking skills to maximise understanding and minimise conflict. Suggest that students themselves organise some events to address core issues. Refer students to the Campusalam guide on organising an event and especially consider some creative activities and formats.

If there are specific issues and grievances to be resolved, do some fact-finding reconnoitre in a low-key way to find out the point of view of the other side. If you intend to bring the parties together, keep emotions calm.

As a last resort, be aware of any policies or support your university has on bullying or harassment.

How to create and sustain good relationships:

- Maintain an atmosphere of respect, equality, tolerance, and openness
- Be willing to listen, and listen until you really understand
- Demonstrate your understanding by reporting and responding to their views accurately and without distortion
- Find or create common ground and a shared, higher purpose you all commit yourselves to
- Don't just pursue your agenda: listen to and deliver on their concerns and needs. Be as concerned about the issues that damage and threaten them as you are about the issues that you are concerned about
- Be worthy of trust: deliver on their concerns, be even-handed, keep promises, and where you can't deliver on their expectations, tell them and explain why
- Ask for their help and support: demonstrate in action your trust and respect
- Create and follow through on providing benefits to partnership
- Provide support, encouragement, and resources for their social supportive infrastructure, special needs or events if you are in that position.
- Back them when they need it.

Characteristics of a healthy atmosphere:

- Willingness to listen and understand each others' views
- Concern and attentiveness to others' needs
- Visible fairness and equality
- Reciprocity is a key test of fairness in most people's eyes: where co-operation or commitment are requested, they are also given in turn
- Respect is manifested in words, actions, policies as well as interpersonal conduct
- Commitment to act on their concerns, rights, vulnerabilities
- Two-way trust
- Support made real in practical matters as well as 'good intentions'