• Skip to main content
  • Skip to main navigation
  • Skip to search
  • Skip to user login
  • Default font size
  • Large Font size
  • Extra Large Font size

Resources

Explore our pages of knowledge, skills and advice.
Get informed and get active.

Back to RESOURCES listing

Dealing with people

How to communicate in difficult situations, and much more.

  • Recommend (0)
  • Flag as inappropriate

Related

  • Event The Official Report on Muslim Students: Books, Beards & ‘Bombs’?
  • Event Campus Conflict Video
  • Contribution The Formula For The Perfect Holiday: Sun, Snacks and Salaat
  • Contribution Careful What You Put On The Bric-a-Brac
  • Contribution Europe Hands Its Soul to the Right: Rumble in Westminster Topic
  • Resource Preventing emotional hijacking
  • Resource Introduction
  • Downloads Coming Soon
  • Posted by campusalam (last edited 19th June 2009)
  • Resource title Dealing with people
  • Tags
    • conflict resolution,
    • Dealing with people,
    • Tariq Ramadan,
    • Video,
Useful Tools
  • Email to a friend
  • Printable version
  • Email us
  • Flag as inappropriate
Social bookmarking
  • facebook
  • stumbleupon
  • delicious
  • reddit
  • digg



    • Knowledge Central
      • Religious needs
        • What are 'religious needs'?
        • What are the issues in social situations?
        • What are prayer needs?
        • What does a prayer room need?
        • What is the fast of Ramadan?
        • What is halal food?
        • Why don't Muslims drink alcohol?
        • What is Islamic dress?
        • What do Muslim women wear?
        • Must Muslim men wear beards?
        • Can we judge Muslims' attitudes by their dress?
      • Muslim Groups
        • Groups in Islam
        • Sunni and Shi'a
        • Shi'a and Sunni Split?
        • Shi'a and Sunni Differences
        • What are the Shi'a groups?
        • What are the Sunni groups?
        • What are the legal schools?
        • What orientations are there today?
        • What are 'fundamentalists'?
      • Politics and Islam
        • Islamic Political Thought: The Foundations
        • The Caliphate or Khilafah?
        • How is the Caliphate viewed today?
        • Political Thought in Shi'a Islam
        • Democracy in Islam
        • What is 'Islamism' and 'Political Islam'?
        • Contemporary Trends in International Islamic Political Thinking
        • Muslims and the Political Process in Non-Muslim Countries
        • Legitimate Resistance
        • 'Jihad'!
        • Islam and Violence
        • Is Talk of the Caliphate or Jihad 'radical'?
        • Radicals, Islamists, and Terrorists?
      • Foundations of Islam
        • Islam
        • What are Shari'a and Fiqh?
        • What are the Hadith?
        • Prophet Muhammad (pbuh),The Sunnah and The Sirah?
        • Respect for the Prophet
        • Islam and Legal Autority.
        • What is 'Ijtihad' or Interpretation?
        • Do Muslims Take the Qur'an Literally?
        • Respect for the Qur'an
        • The Holy Quran
        • What is 'pbuh'?
      • Extremism
        • What is extremism?
        • Is it a big problem on campus?
        • How does it happen?
        • How can I tell if it's a problem?
        • How Can I Prevent Extremism?
        • Create a Positive Atmosphere
        • Build Supportive Networks and Fostering Change
        • Maintain good relationships
        • Enlist expert support
        • Three Rules of Thumb for Partnership
    • Skills Toolbox
      • Organising Events
        • Beginner's Guide
          • Introduction
          • Designing Imaginatively
          • Designing Logically
          • Deeper Aims
          • Who Could Come
          • When to Have it
          • Where to Have it
          • All-Day Events
          • Speakers & Participants
          • Managing the Speakers
          • Formulating Action Plans
          • The Team
          • Enlisting Wider Support
          • Finance
          • Event Catering
          • Risks, Health & Safety
          • Event Publicity
          • Checklist
          • Countdown
          • Managing the Programme
          • Getting Feedback
          • Evaluation
          • Follow-up Tasks
          • Looking ahead
        • Activities & Formats
          • Event Types
          • Single Speaker Lecture
          • Panel of Speakers
          • Question and Discussion Formats
          • Debate
          • Workshops & Smaller Activities
          • Question Time
          • Moral Maze
          • Citizens' Jury
          • No Expert Speakers?
          • World Cafe
          • Poster conversations
          • The Game of Life
          • Storytelling and Proverbs
          • Sticker Voting
          • Elevator Speech
          • Elevator Question
        • Challenges
          • Introduction
          • Controversial Speakers
          • The Law
          • Define Your Limits
          • Identify Potential Problems
          • Programme Design
          • Restricting Access
          • The Panel
          • Audience Participation
          • Build Good Relaitionships
          • Management
          • A Cautionary Note on Safety
      • Vlogging for Change
        • Welcome Vloggers (M1)
        • Let's Get Connected (M2)
          • Registering with Campusalam
          • Setting up YouTube
          • Setting up Your Blog
          • Creating an RSS Feed
          • Using GoToMeeting
        • Telling Your Story (M3)
          • Preparing Your Story
          • Consent for Interviews
          • Assignment: Planning Your Story
        • Using Your Camera (M4)
          • Introducing the Vado HD
          • Caring for Your Camera
          • Camera Filming Tips
          • Assignment A: Testing Your Camera
          • Assignment B: Uploading a Clip
        • Editing and Sharing Your Video (M5)
          • Copy from Camera to Computer
          • Windows Movie Maker Editing
          • iMovie 9.0 Editing
          • Upload Your Video
          • Share Your Video
          • Assignment: Making Your Video
        • Help and Support
          • Tech Support Contact
        • FAQs for Vloggers
      • Problem-Solving
        • Responding to Complex Problems
        • Analyse the Situation & Identify the Problem
        • Seek Understanding
        • Define Your Boundaries
        • Need to make your boundaries more concrete?
        • Set goals or objectives
        • Generate Ideas
        • Evaluate your Options
        • Agree a Strategy
        • Monitor Progress
      • Dealing with people
        • Engaging the brain
          • The part of the brain that thinks
          • Signs that the thinking brain is engaged
          • The part that reacts strongly
          • Signs of emotional hijacking
          • Preventing emotional hijacking
          • How things get hot
          • How to take the heat out
          • Engaging the thinking brain
        • Communicating in Difficult Situations
          • Advanced Communication Techniques
          • Active Listening
          • Reflective Reframing
          • The Moderator Technique
          • Quick tricks
          • Standing your ground
          • Handling verbal aggression
          • Intent vs. Impact
          • Who owns The Truth?
          • What if it doesn't work?
          • Dealing with poisonous conduct
          • Preparing for a difficult talk
    • Situations Sorted - Students
      • Religious needs
        • Our university won't provide halal food
        • There is a prayer room in theory, but...
        • My friend has changed
        • Alcohol at social events
        • Islamic Society library
        • Satirising Islam
      • Learning and debate
        • I want to encourage a better quality of discussion and debate.
        • Can we criticise countries or religions without being accused of racism or prejudice?
        • Lecturer restricts discussion
        • Creative events
        • We want more depth
        • Being stereotyped
        • Discriminated against
      • Good relations
        • Hassle from fellow Muslims
        • Building bridges
        • Countering Islamophobia
        • Accused of homophobia or anti-Semitism
        • Positive image of Islam
      • Events
        • Problem with a campus group
        • New ISOC leader
        • Controversial speaker
        • Arranging meetings
        • Controlling material shown
        • Undesirable participants
      • Extremism
        • Under suspicion
        • 'Radical' friend
        • Talk of 'jihad' & 'Caliphate'.
        • Seeking contact with me
    • Situations Sorted - Staff
      • Religious needs
        • Provisions for prayer
        • My student wears niqab
        • Ban the niqab?
        • Halal food and fasting
        • Is voting forbidden in Islam?
      • Learning and debate
        • Better discussion and debate
        • My disruptive student
        • Constructive discussion of religious issues
        • My student's inappropriate comments
        • Ideas for student learning activities
      • Good relations
        • Better student relations
        • Jewish-Muslim tensions
        • Students aren't mixing
        • Students objecting to others
        • Tensions between Muslim groups
        • Satirising Islam
      • Events
        • Encourage the Islamic society
        • Controversial speaker
        • Meetings of unknown organisation
        • Material at events
        • Undesirable participants
      • Extremism
        • Allegations of extremism
        • Colleague accused
        • Worried by fundraising
        • Should we ban groups?
        • Student with radical political views
        • Student is more 'religious'
        • Extremist material
        • Talking about 'jihad' and 'Caliphate'
        • People targeting a student
  • About Campusalam
  • Search PODs Start a POD What is a POD?
  • Shop
  • Help in using this site


  • Back to top
  • Skip to main navigation
  • Skip to search
  • Skip to user login
Campusalam Site Map
Home
  • Events
    • Skip to next
    • Current Campusalam Events
    • Past Campusalam Events
    •  
    • Current POD Events
    • Past POD Events
  • Contributions
    • Skip to next
    • Articles
    • Featured
    • Videos
  • Resources
    • Skip to next
    • Knowledge of Islam
    • Skills Toolbox
    • Situations Sorted - Students
    • Situations Sorted - Staff
    •  
    • Downloads (coming soon)
  • Campusalam
    • Skip to next
    • About Campusalam
    • Guidelines for Use
    • Help & Guidance
    • Shop
    • Contact
    •  
    • Report a problem
  • Find us on
    • Skip to next
    • YouTube
    • Facebook
    • Twitter
    • MySpace
    • Muxlim

  • Back to top
  • Back to main navigation
  • Skip to search
  • Skip to user login
  • Articles
  • PODs
  • Back to top
  • Back to main navigation
  • Back to search
  • Skip to user login
  • Events /
  • Contributions /
  • Resources
  • Login /
  • Register
  • Back to top
  • Back to main navigation
  • Back to search
  • Back to user login

campusalam - a community living and learning in peace
and justice to explore, enlighten, encounter and engage.
 Supported by knowledge, skills and advice

Lokahi/Campusalam 2009

 
  • Back to top
  • Back to main navigation
  • Back to search
  • ?Back to user login