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- People let others speak and finish what they're saying
- They understand the person's point of view: if they don't, they ask questions for clarification, not ridicule
- 'I can see why you see it that way', 'I hear where you're coming from' - they can see the reasons why someone could hold a different opinion to their own
- They can see good points and bad points, strengths and weaknesses, advantages and disadvantages to all points of view - including their own
- They look physically relaxed or calm, their tone of voice is more even
- They can take constructive criticism and see how their own thinking could be improved
- They don't take a disagreement as a personal attack on their own worth